Case study · Enterprise knowledge
DubbleU Slackbot
Routine internal workflows handled inside Slack, without a separate tool to learn.
- Product
- DubbleU Slackbot
- Service
- AI agent and chatbot development
- Sector
- Enterprise knowledge
- Lives in
- Slack
At a glance
What it handles
No new tool, no new login. The assistant lives where the questions were already being asked.
Trained on the organisation's own information rather than answering from general knowledge.
Answering internal questions and assisting with task management, not one or the other.
A deliberate personality, because an internal tool people find pleasant is one they keep using.
The brief
Internal knowledge tools lose to asking a colleague
Every organisation has the same leak. The answer exists in a document, a wiki or someone's head, and the fastest route to it is interrupting a person who knows. Multiply that across a company and the cost is enormous, but no single instance is big enough to fix.
Internal knowledge tools fail on this repeatedly, and almost never because the retrieval is bad. They fail because using them requires leaving the conversation you were already in.
An internal tool is not competing with ignorance. It is competing with the colleague two desks away.
The build
Powered by ChatGPT, grounded in company data
The assistant is powered by ChatGPT and integrated through the Slack API, trained on company data so its answers reflect the organisation rather than the internet. That grounding is what separates an internal assistant from a general chatbot someone added to a workspace.
The delivery choice is the same one behind the Al Tamimi HR Bot, arrived at independently: put the assistant in the tool people already have open. A knowledge product that requires navigation has already lost to the habit it is replacing.
The personality is deliberate too. A quirky company assistant gets talked to; a corporate one gets ignored after week two.
What it does
Three jobs in one bot
Answers internal queries
Trained on company data, so questions about how this organisation does things get this organisation's answer.
Assists with task management
Beyond retrieval, it helps move work along, which is what keeps it in use between questions.
Supports collaboration
Sitting in shared channels means an answer given once is visible to everyone in the conversation.
Stack
What it was built with
Questions
The Slackbot, answered
What is the DubbleU Slackbot?
An AI-powered assistant that lives in a Slack workspace, trained on company data. It answers internal queries, provides information, assists with task management and supports team collaboration.
What is it built on?
ChatGPT, integrated into Slack through the Slack API and trained on the organisation's own data.
Why Slack rather than a separate tool?
Because that is where the questions already get asked. An internal knowledge tool competes with the habit of messaging a colleague, so it has to live in the same place.
What did Wow Labz build?
AI development, AI agent development and chatbot development for the assistant end to end.
Let's talk
Got a developer product nobody finishes integrating?
Tell us what you are building. We will tell you how we would ship it.
